FAQS
Returns and Exchanges
Here at Mauer Athletics, we want you to be fully satisfied with your purchase. If for any reason you aren't please email us at contact@mauerathletics.com to set up a return claim. All returns and exchanges must be received within 30 days of purchase. All returns must be new, unused, in the original packaging and in resell-able condition. We have the right to refuse a return if we feel that the product has been used, or not sent back in its original condition. Refund will be for the full value of your returned items, unless otherwise noted. Unfortunately at this time we do not cover the cost of shipping and handling. After your return is approved, please allow for up to one billing cycle for the refund to appear on your credit card statement.
We will accept exchanges within 30 days of the original purchase date. There is no restocking fee for an exchange but you pay shipping and handling both ways. We have the right to refuse any exchange if we feel the product has been used or is not in it's original condition.
Defective Items
If you feel that you have received an item that is defective, please email us at contact@mauerathletics.com to set up a quality claim.
Wear and Tear
Our gloves are made with negative cut and roll finger. Due to the high stress that is put on the seams during games and training, we cannot accept returns when the stitching comes apart on the gloves. This is natural in top goalkeeper gloves. We have tested our stitching with numerous pairs and have yet to have a glove fall apart because of the stitching.
Because of the softness and grip of foam goalkeeper gloves, they are subject to natural wear and tear. We do not accept returns on normal wear and tear that comes from using our gloves. We use the best German latexs in the gloves we provide to you to provide you the best grip and durability on the market.
Errors
If we make a mistake (send you the wrong size, wrong product, wrong address, etc.) we will cover the shipping fees both ways plus a 10% discount code to use next time you shop with us.
Business Dealings
We reserve the right to refuse to do business and supply an individual or company.
Here at Mauer Athletics, we want you to be fully satisfied with your purchase. If for any reason you aren't please email us at contact@mauerathletics.com to set up a return claim. All returns and exchanges must be received within 30 days of purchase. All returns must be new, unused, in the original packaging and in resell-able condition. We have the right to refuse a return if we feel that the product has been used, or not sent back in its original condition. Refund will be for the full value of your returned items, unless otherwise noted. Unfortunately at this time we do not cover the cost of shipping and handling. After your return is approved, please allow for up to one billing cycle for the refund to appear on your credit card statement.
We will accept exchanges within 30 days of the original purchase date. There is no restocking fee for an exchange but you pay shipping and handling both ways. We have the right to refuse any exchange if we feel the product has been used or is not in it's original condition.
Defective Items
If you feel that you have received an item that is defective, please email us at contact@mauerathletics.com to set up a quality claim.
Wear and Tear
Our gloves are made with negative cut and roll finger. Due to the high stress that is put on the seams during games and training, we cannot accept returns when the stitching comes apart on the gloves. This is natural in top goalkeeper gloves. We have tested our stitching with numerous pairs and have yet to have a glove fall apart because of the stitching.
Because of the softness and grip of foam goalkeeper gloves, they are subject to natural wear and tear. We do not accept returns on normal wear and tear that comes from using our gloves. We use the best German latexs in the gloves we provide to you to provide you the best grip and durability on the market.
Errors
If we make a mistake (send you the wrong size, wrong product, wrong address, etc.) we will cover the shipping fees both ways plus a 10% discount code to use next time you shop with us.
Business Dealings
We reserve the right to refuse to do business and supply an individual or company.
